Exchanges & Returns

If an item is to be returned you need to have all the original packing, labels (still on the products), sanitary stickers (when it is Swimwear), all items must be clean, unworn, unwashed & unused. Customers wishing to exchange or return merchandise must fill out the exchange form within thirty (30) days from the order date.

 

Regarding returns, you will be credited with the ZAR amount of the returned item in the form of a Burnt Studios voucher (Please note: No returns/credit on the shipping costs).

 

 

We offer one free exchange per local order, shipped within the parameters of South Africa. After that, local shipping is calculated at R80.00 one way. For international exchanges, the customer is responsible for the shipping costs and any relevant duties of an exchange.

 

To ensure that our customers have a safe and consistent experience, Burnt will handle any returns and exchanges under the under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”). We will happily accept returns or exchanges purchased through our direct sales channels, i.e. the official Burnt websites (burnt.co.za and burnt.co) as well as our Burnt retail stores within 30 days after purchase. We can not accept or allow any exchanges or returns purchased through a 3rd party.

 

Sale items: Sale items can only be exchanged for another size or a gift card. Please note that a shipping charge of R80 is applicable to arrange a courier pick up and drop off. No returns, exchanges or refunds are allowed on swimwear, underwear, socks, earrings, eBooks or gift cards.

 

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.   

Should you use your product and spot a factory fault within 6 months of receiving it, Burnt will then replace that item for you. Please email support@burnt.co.za for more info. Size labels and care labels on the inside of garments are not included and garments cannot be replaced if the printing on the INSIDE of a garment; splinters, fades or comes loose. As the size and care labels are worn directly in contact with the skin, we make use of softer printing and fabrics to ensure a comfortable fit. This results in the printing getting faded easier and is therefore considered standard wear and tear.

 

The following will NOT be regarded as defects and will not entitle you to a return under this section: 

  • faults resulting from normal wear and tear i.e. the loss, injury, or stress to which something is subjected by or in the course of use;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Please note, the Burnt Team will first examine the item by means of either image or physical examination. Burnt reserves the right to not grant an exchange if deemed that the fault is not a factory fault.

 

If any damage occurs outside of the 30-day window, no replacement will be made since we are unable to control how the product was used or handled in that timeframe.

 

 

Discount codes

Burnt reserves the right to remove all discount codes on major sale days such as Black Friday or a Flash Sale. No previously acquired discount codes can be applied on such days. 

 

Colours

We have made every effort to display as accurately as possible the colours of the Products that appear on the Site. As the actual colours you see will depend on your computer’s monitor we cannot guarantee, however, that your monitor’s display of any colour will be 100% accurate. Burnt Studios will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.